Privacy Policy

MoonCircle LLC ("MoonCircle," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, subscribe to our communications, or otherwise interact with our business.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

We may collect the following categories of personal information when you interact with our website.

Personal information you provide

Name and contact information, including your email address, phone number, billing address, and shipping address.
Order information, including purchased products, transaction details, and order history.
Account information, if you choose to create a customer account.
Communications you send through contact forms, return and exchange requests, or customer support inquiries.
Marketing preferences, including newsletter subscriptions.

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

IP address and approximate geographic location.
Browser type, device information, and operating system.
Pages visited and interactions with website features.
Referral sources and general website usage statistics.

Payment information

Payments are processed through third-party payment service providers connected to our e-commerce platform. We do not intentionally collect or store complete credit or debit card numbers on our own systems.

Payment providers may process information necessary to complete transactions, prevent fraud, and comply with applicable laws.

2. How we use your information

We use personal information for legitimate business purposes, including:

Processing, fulfilling, and delivering orders.
Sending order confirmations, shipping updates, and transaction-related communications.
Managing returns, exchanges, and refunds.
Responding to customer questions and support requests.
Maintaining and improving our website and shopping experience.
Understanding website traffic and product performance.
Sending promotional emails and updates when permitted by law.
Preventing fraud, maintaining website security, and protecting our business.
Complying with applicable legal and tax obligations.

We use personal information only for purposes consistent with this Privacy Policy or as otherwise permitted by law.

3. Website hosting and third-party services

Our website is built and hosted using Wix, an e-commerce and website management platform.

Wix and other authorized service providers may process personal information on our behalf to support website hosting, order management, payment processing, customer communications, and related business operations.

Depending on the services enabled on our website, these providers may include:

Website hosting and e-commerce service providers.
Payment processing companies.
Shipping and fulfillment partners.
Email marketing platforms.
Website analytics and advertising providers.
Fraud prevention and security services.

We may share information with these providers when reasonably necessary to operate our business.

Third-party services may maintain their own privacy policies governing how they process personal information.

4. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve functionality, remember visitor preferences, understand website performance, and support marketing activities.

These technologies may include:

Essential cookies: Necessary for website functionality, security, shopping carts, and checkout processes.

Analytics cookies: Help us understand how visitors use our website and identify opportunities for improvement.

Functional cookies: Remember certain preferences and improve the browsing experience.

Marketing cookies: May be used to measure advertising effectiveness and display relevant promotional content.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and, where available, our website's cookie preference controls.

Disabling certain cookies may affect website functionality.

5. Email marketing and communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send you information about:

New apparel and candle collections.
Product launches and special offers.
Brand news, creative projects, and events.
Articles and updates from the MoonCircle journal.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages related to your orders or customer service requests.

6. Sharing and disclosure of information

We do not sell personal information for monetary payment.

We may disclose personal information in the following circumstances:

Service providers: To trusted companies that help us operate our website, process payments, deliver orders, and provide customer support.

Legal obligations: When required to comply with applicable laws, legal proceedings, or lawful government requests.

Business protection: When reasonably necessary to investigate fraud, protect our rights, or maintain the security of our services.

Business transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

Certain advertising and analytics technologies may constitute "sharing" or "selling" under applicable privacy laws, even when no money is exchanged. Where applicable, we provide legally required notices and choices regarding these activities.

7. Data security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

Our website uses Wix's hosting infrastructure and available security features to support secure online transactions and information processing.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

8. Data retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Completing transactions and providing customer service.
Maintaining legally required financial and tax records.
Resolving disputes and handling returns.
Preventing fraud and protecting our business.
Meeting applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

9. Your privacy rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Opt out of promotional email communications.
Request information about certain disclosures of personal information.
Opt out of certain sales, sharing, or targeted advertising activities, where applicable.
Exercise applicable privacy rights without unlawful discrimination.

Some requests may be subject to exceptions, including information we must retain for legal, security, or transactional purposes.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests.

10. California privacy rights

MoonCircle LLC operates in the United States and recognizes the privacy rights available to California residents under applicable law.

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our business, eligible California residents may have additional rights concerning access, correction, deletion, and certain uses or disclosures of personal information.

We will honor applicable requests and provide required privacy choices in accordance with California law.

If our website uses advertising or tracking technologies that qualify as selling or sharing personal information under applicable law, we will provide the required opt-out mechanisms.

11. Children's privacy

Our website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us using the information below.

12. International visitors

Our website may be accessible to visitors outside the United States.

If you access our website from another country, your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws may differ between jurisdictions.

Where applicable, we will take measures required by law to protect personal information transferred internationally.

13. Third-party websites

Our website may contain links to external websites, social media platforms, and third-party services.

We are not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage visitors to review the privacy policies of external websites before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal requirements, or privacy practices.

Any updates will be published on this page with a revised "Last updated" date.

We encourage visitors to review this Privacy Policy periodically.

15. Contact us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

MoonCircle LLC

Email: mooncirclestudio@gmail.com

Website: mooncirclestudio.com

We will review and respond to privacy inquiries in accordance with applicable law.