Terms & Conditions

Welcome to MoonCircle.

These Terms & Conditions ("Terms") govern your access to and use of the MoonCircle website, including browsing, purchasing products, and interacting with our services.

This website is operated by MoonCircle LLC ("MoonCircle," "we," "us," or "our").

By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue use of our website.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

1. About MoonCircle

MoonCircle is an independent, woman-owned lifestyle brand specializing in original artist-designed apparel and handcrafted candles.

Our collections are inspired by nature, mysticism, ancient symbolism, and timeless archetypes, combining artistic expression with thoughtful craftsmanship.

All products offered through our website are subject to availability and the terms outlined below.

2. Website use

By accessing our website, you agree to use it only for lawful purposes.

You agree not to:

Use our website for fraudulent, unlawful, or misleading activities.
Attempt to gain unauthorized access to our website, customer accounts, or systems.
Distribute malicious software or interfere with website functionality.
Copy, reproduce, or commercially exploit our original content without authorization, except as permitted by law.
Use automated tools to collect website content or customer information in violation of applicable law or these Terms.

We reserve the right to restrict or suspend access to our website when reasonably necessary to protect our business, customers, or website security.

3. Products and descriptions

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, and pricing.

However, minor variations may occur due to differences in materials, production processes, lighting, and screen displays.

Apparel

Our apparel features original artwork and graphic designs printed on selected garments.

Product characteristics, including fabric weight, color, fit, measurements, and washing instructions, are provided on individual product pages.

Certain garments feature vintage, acid-washed, or stonewashed finishes. Slight differences in color and texture may occur as part of the intended design.

Customers are encouraged to review size charts and product descriptions before placing an order.

Candles

Our candles are crafted using soy wax and selected fragrance blends.

Because candles are produced in batches, minor differences in appearance may occur.

Fragrance perception is subjective, and scent intensity may vary depending on room size, environmental conditions, and individual sensitivity.

Customers should always follow the candle safety and care instructions provided with their purchase.

We reserve the right to modify or discontinue products without prior notice, subject to applicable law and existing purchase obligations.

4. Pricing and payments

All prices displayed on our website are listed in United States dollars (USD), unless otherwise indicated.

Applicable sales taxes, shipping charges, and other fees will be displayed during checkout before the purchase is completed.

We reserve the right to update product prices and promotional offers at any time.

Changes in pricing will not affect orders that have already been accepted, except where required or permitted by applicable law.

Payments are processed through secure third-party payment providers integrated with our website.

MoonCircle does not intentionally store complete payment card information on its own systems.

5. Orders and acceptance

When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.

After submitting your order, you may receive an automated confirmation email acknowledging receipt.

An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to cancel or decline an order for legitimate reasons, including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent transactions.
Payment authorization issues.
Shipping restrictions or fulfillment limitations.

If an order is canceled after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Shipping and delivery

MoonCircle processes and ships orders according to the estimated processing and delivery timelines provided on our website.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by carrier delays, weather conditions, holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been shipped, address changes may not be possible.

Shipping fees, available destinations, and delivery options are displayed during checkout or described in our Shipping Policy.

Nothing in this section limits any delivery-related rights or remedies provided by applicable law.

7. Returns, exchanges, and refunds

We want customers to feel confident purchasing from MoonCircle.

Return and exchange requests are handled according to our published Return & Exchange Policy, subject to applicable consumer protection laws.

To request a return or exchange, customers may submit a request through the designated form on our website.

Customers should provide their order number, contact information, relevant product details, and the reason for the request.

Submitting a request does not automatically constitute approval.

Please do not send items back until you receive return instructions from our team.

Eligibility, time limits, product condition requirements, shipping responsibilities, and refund processing details are explained in our Return & Exchange Policy.

Nothing in these Terms excludes or limits legal rights relating to defective, damaged, incorrectly described, or incorrectly supplied products.

8. Order cancellations and modifications

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment begins.

However, changes or cancellations may not be possible once an order has entered processing or has been shipped.

Any applicable refund will be handled according to our published policies and applicable law.

9. Intellectual property and copyright

All original content created and owned by MoonCircle, including artwork, apparel graphics, illustrations, photographs, written content, logos, branding elements, and website designs, is protected by applicable intellectual property laws.

Unless otherwise authorized, you may not reproduce, distribute, modify, sell, license, or commercially exploit MoonCircle's protected intellectual property without prior written permission, except as permitted by law.

Original artwork and apparel designs

MoonCircle develops original visual designs inspired by artistic traditions, historical symbolism, nature, mythology, and cultural references.

Our original artistic interpretations and creative expressions remain the intellectual property of MoonCircle or their respective rights holders.

Purchasing a product featuring MoonCircle artwork does not transfer copyright or other intellectual property rights in the design to the purchaser.

You may not reproduce MoonCircle's protected designs on other products for commercial purposes without authorization.

These restrictions do not claim ownership of public-domain symbols, historical motifs, general concepts, or artistic styles.

Unauthorized reproduction, distribution, or commercial use of protected original artwork and designs is prohibited, except as permitted by law.

10. Product care and safety

Customers are responsible for following the product care and safety instructions supplied with their purchases.

Apparel care

We recommend following the washing, drying, and ironing instructions provided on individual product pages or garment labels.

Improper care may cause shrinkage, fading, print damage, or changes in garment appearance.

Candle safety

Candles must be used responsibly and according to the provided safety instructions.

For safe use:

Never leave a burning candle unattended.
Keep candles away from children and pets.
Keep candles away from flammable materials.
Place candles on stable, heat-resistant surfaces.
Follow recommended burning times and wick-trimming instructions.
Discontinue use when the remaining wax reaches the minimum level specified in the product instructions.

Failure to follow product care or safety instructions may result in damage or injury.

Nothing in this section excludes liability that cannot legally be excluded.

11. Promotions and discount codes

MoonCircle may occasionally offer promotional discounts, special offers, or limited-time sales.

Promotions may be subject to additional conditions, including expiration dates, product exclusions, or minimum purchase requirements.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify or discontinue promotions, subject to applicable law and commitments already made to customers.

12. Third-party services and external links

Our website is hosted through Wix and may contain integrations or links to third-party services, including payment providers, shipping companies, and social media platforms.

These third parties may operate under their own terms, conditions, and privacy policies.

We are not responsible for the content or practices of independent third-party websites that we do not control.

13. Customer accounts

If customer accounts are available on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate account information and promptly notify us of suspected unauthorized access.

We may suspend or restrict accounts involved in fraudulent, unlawful, or abusive activities, subject to applicable law.

14. Disclaimer of warranties

We strive to provide accurate information, reliable website functionality, and quality products.

However, our website and its informational content are provided on an "as available" basis.

To the extent permitted by applicable law, we disclaim warranties relating to uninterrupted website access, error-free operation, or the completeness of general informational content.

Product warranties and consumer protections required by law remain unaffected.

15. Limitation of liability

To the fullest extent permitted by applicable law, MoonCircle LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, or other matters where exclusion or limitation is prohibited by law.

Your statutory consumer rights remain unaffected.

16. Privacy and personal information

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy.

We encourage you to review that policy to understand how personal information is collected, used, disclosed, and protected.

17. Changes to these Terms

We may update these Terms periodically to reflect changes in our business operations, products, services, or legal requirements.

Updated Terms will be published on this page with a revised "Last updated" date.

Changes will apply prospectively unless otherwise permitted by applicable law.

Your continued use of our website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

18. Governing law

These Terms are governed by applicable laws of the United States and the State of Arizona, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Nothing in this provision limits rights or protections that cannot legally be waived under the laws applicable to a customer.

19. Contact information

If you have questions about these Terms & Conditions, your order, or our products, please contact:

MoonCircle LLC

Email: mooncirclestudio@gmail.com

Website: mooncirclestudio.com

We appreciate your interest in MoonCircle and thank you for supporting independent art and design.